OUR SERVICES
WE STAND BEHIND OUR SERVICE
Our agreement is month to month. if aren't fully satisfied working with us, let us fix it, or fire us
If we can't find a quality tenant for your home in 30 days or less, you pay no re-lease fee!
We stand behind our screening process and tenants. If a tenant breaks a lease, we cover the re-lease cost
If you allow pets we guarantee there will be no damage from a pet we approve. if there damage we cover up to $1,500 over deposit
Tenant Screening
We only place highly qualified tenants, which is why every application we receive undergoes careful screening, with background and financial checks designed to keep you protected.
Property Inspections
We complete monthly drive by inspections and semi annual tenant and preventative maintenance inspections on all of our properties. These visits allow us to check that all is going well in your home and identify potential problems with tenants and potential maintenance concerns.
Maintenance
Rest easy knowing your property is in the best hands. We review incoming maintenance requests, coordinate all repairs and make certain completed work meets our strict standards. You will receive before and after photos/ videos of each repair.
Financial Reporting
We carefully document all income and expenses for your rental and we generate monthly statements for your review. Sign into your account portal at any time to view the latest reports.
Property Marketing
We are expert marketers using the latest and greatest technology including 360 degree property tours and drone imaging. We offer property tours 7 days a week and secure self showings for qualified applicants. We work quickly so you don't miss a great tenant.
Rent Collection
Get your rental payments in on time each month with our accounting team working on your behalf. We handle all invoices and payment processing and efficiently distribute your earnings.
Evictions
Should a tenant relationship ever take a turn for the worse, we'll jump into action. We handle all of the legal tasks associated with a property eviction and provide unbeatable support.
Legal Guidance
Don't find yourself in a troubling legal situation after overlooking one of the many laws or local ordinances that impact your home. Our team works to keep you compliant.
Why Choose Us?
we're Built on our core values - improve lives through real estate - constant improvement & transparency
BUILT FOR INVESTORS BY INVESTORS
When you hire a property manager you are selecting a business partner, business model and business philosophy.
- Built to help owners grow
- Comprehensive property inspections
- Before & after repair photos/ repairs
- Comprehensive move in photos/ reports
- We're built to anticipate not react
- Tenant payment solutions
Properly Insured
If you own property you’re a target. What you may not realize is that when you hire an agent to manage your property, you agree to defend them in the event they are sued while acting on your behalf. This is normal and generally makes sense. But, what the agent you hired failed to do their job or broke the law? Should you have to defend them? If your agent isn’t insured, you will have to. As professionals we stand behind our work and carry proper insurance. We carry the following insurance policies
- Business Liability
- Tenant Discrimination
- Cyber Protection
- Terrorism Protection
- Non Owned Vehicle
Licensed professional property managers
All of our property managers are licensed by the Oregon Real Estate Agency which means you and your property are in safe hands.
- All licenses must pass a background check
- All licenses must pass both a state and federal exam
- All licenses are subject to random audits by the OREA
- Client Trust Accounts are approved and monitored
LATEST AND GREATEST TECHNOLOGY
36% of residents list “maintenance” as a reason for leaving. Vacancies cost money but latchel allows us to go on the offensive.
Latchel handles our 24/7 emergency hotline to troubleshoot and resolve problems fast with our Vendors. We are prompted immediately to track and monitor the emergency repairs. For non emergencies we are contacted to dispatch our vendors.
We invest in tools like this to improve OUR residents experience and improve the likelihood they will renew with
Prospective residents regularly call to schedule a showing when they are standing outside the property. Unfortunately, for many property managers, they can’t show the property on-demand. With Rently we can. Prescreened prospects are given a time sensitive code to view your property.
Why is this necessary? Every team, large or small has limited availability. Rently eliminates this age old bottleneck. Prospects can view the property on a Sunday, or even after hours.
Worried about unescorted showings? Don’t be. Rently has hosted over 1 million showings nationwide. For safety and collateral reasons we capture personal information and a credit card authorization from the prospect.
Buildium is the backbone of our company. We use a cloud-based program so our team can access key information about your property in the field or in the office.
But guess what? You can too. We upload all receipts, rental agreements and more to your owner portal.
Want to know more about an expense or see if your tenant has paid their rent? You can find out 24 hours a day, 7 days a week.
CHANGING PROPERTY MANAGERS
- You can’t trust them to do what they say they’re going to do
- Excuses about why your rent is not being paid to you each month
- Rude and unprofessional conduct
- Failing to enforce policies with your resident
- You’re not happy
- Expenses for maintenance and repairs will likely not go down. Homes and appliances break down over time but we provide long term strategy to help
- Residents compliance with the lease won’t change overnight. Ultimately your resident is an adult and they’re responsible for their actions. We will try to influence their actions but sometimes it doesn’t work out and we have to terminate the inherited lease because of poor habits.
- The new manager doesn’t know the full story of the property and repair history just.
The majority of the time the breakdown is the in communication. If you are not completely satisfied with your current Property Manager it’s time to change!
- Review current management agreement
- When can you terminate?
- Interview a new property manager
- Select your #1 choice
- Provide in writing your notice to terminate
- New manager will reach out to obtain needed items )files, keys, security deposits + reserve accts & invoices)
- Let your new manager take the reigns!
- Get back time to do what you do best!
OUR UNIQUE 6 STEP PROCESS
Our process guarantees a great client experience. We call it The Steelhead Experience™.
- Team Introductions
- Confirmation of Terms
- Discuss Next Steps
- Identify Needed Repairs in Video
- Owner Approves Repairs
- Vendors are Managed
- Work Verified Complete with Photo/Video
- Max Rent Pricing
- High Quality Photo/Video/Drone
- Listing is Syndicated to Top Websites
- Tenants Screened/ Selected
- Rental Agreements and Monthly Statements
- Accounting Capitol Reports Stored
- Repair Photos/Video/Invoices Stored
- Inspection Reports Stored
- Fast Electronic Owner Payments
- Maintenance Alerts
- Maintenance Coordination
- 24/7 Emergency Services and Maintenance Hotline
- Semi Annual Property Inspections and Preventative Inspections
- Rental Market Analysis
- Sales Market Analysis
- Good Tenant Review
- Lease Renewal
- Move In/Out Deposit Disposition
FAQ
This is largely dependent on the market and season. Steelhead aims to price properties to rent in 3-weeks or less. But, as the owner you control the list price , if you are holding out for a price that is above market then you will be on the market longer and may not get it. Our leasing agents want to get the property rented just as much as you, and they will check-in every Monday with a traffic update.
Our leasing fee will cover everything that we have discussed on this page. Occasionally owners will ask that we post ads or promotional material on local college pages or community centers. We encourage owners to post our ads on these if they have access but for Steelhead employees to do so we would charge additional advertising costs.
If you are living in the property or it is otherwise occupied then we will not require use of Rently. If your property is vacant we will require use of Rently as a requirement. If your home is renting for $2000/mo and that increased exposure rents your property a week quicker then you just saved $500
We have a legal obligation to work in our clients best financial interest, and statistics show that Rently is in your best interest
MORE MARKETING INFO
We strive to market your home to stand out and allow the best residents to apply. We offer unique marketing tools to allow the best residents to find your home.
When leasing a property more access means more leads. Rently boxes allow potential residents to view the property after 5PM 7 days a week. Most management companies are during this timeframe, but that is when a lot of renters are able to schedule showings. Rently is a self showing tool that is secure and loved by landlords and residents.
Steelhead Property Management has invested in high quality bold marketing signs to professionally market your property. Our signs have a QR and text message code that prospects can use 24/7 to find out everything they need to know about your property.
With the high volume of rentals in the Salem Market it can be hard to set yourself apart from the competition. Steelhead includes walkthrough video tours of all of our properties, this allows renters abroad and out of state to gain confidence in your property while trying to make their decision.
Two things drive interest in your property, price and photos. More exposure means shorter vacancy and money saved. Steelhead uses professional camera equipment including 360 degree cameras and drones to truly capture the home. You won’t see cut off rooms or distorted photos. We believe professional management means professional photography.